V9 delivery Terms and Conditions – Malaysia Platform Usage Guide

1. Definitions and Scope of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and v9 delivery ("Platform", "We", or "Company") regarding the use of all services provided through the official v9 delivery website and mobile application.

In this document, the term "Platform" refers to the entire v9 delivery system, including the website, Android app, iOS app, online game interface, payment processing system and any related services provided by our company. The term "Games" refers to all entertainment categories available on our platform, including video slots, live casino, fish shooting games and sports betting.

These Terms are to be read together with Privacy Policy and Responsible Gaming Guide ours, all of which together form the entire agreement between you and v9 delivery. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.

2. Eligibility and Account Registration

V9 delivery services are only available to individuals who meet all of the following eligibility criteria. By registering, you confirm and warrant that you satisfy each of the conditions below.

• You are at least 18 years old or have reached the legal age for gambling activities in the jurisdiction of your residence.
• You register with true, accurate and up-to-date personal information, including your full name, phone number and valid bank details.
• Each individual is only permitted to have one (1) account only at v9 delivery. Duplicate accounts will be suspended and the credit balance may be forfeited.
• You are not included on any prohibition list, blacklist or self-exclusion programme enforced by this platform.
• Use of the platform is at your own discretion and decision, and you are solely responsible for all activities carried out through your account.
• A KYC (Know Your Customer) process may be required before your first withdrawal or when certain limits are reached. Required documents must be submitted within the specified timeframe.

V9 delivery reserves the right to reject registration applications or suspend existing accounts if there is reasonable cause to believe that the information provided is false or does not meet the eligibility requirements.

3. Deposits, Withdrawals and Financial Transactions

V9 delivery supports a wide range of payment methods commonly used in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and standard bank transfers. All financial transactions are processed using 256-bit SSL encryption technology to keep your data secure.

Deposit Requirements

• The minimum deposit is set at the amount stated on the Deposit. This amount is subject to change from time to time.
• All deposits must be made using a payment method registered in the member's own name. Deposits using third-party accounts are not permitted.
• Credits will be added to your v9 delivery account within seconds after payment is successfully confirmed by our system.

Withdrawal Requirements

• Withdrawals are only processed to a bank account or e-wallet that has been registered and verified in the member's name. Withdrawals to third-party accounts are strictly prohibited.
• Withdrawal processing times range from 5 to 30 minutes depending on the method selected and the time the request is submitted.
• v9 delivery reserves the right to request additional verification before processing withdrawals that exceed certain limits, for security and compliance purposes.
• Any attempt to withdraw funds obtained through suspicious means or in violation of these terms will result in immediate account suspension while an investigation is conducted.

4. Game Rules and Wagering

All games available on the v9 delivery platform are operated using a Random Number Generator (RNG) system verified by an independent certification body. This ensures every game outcome is entirely random and cannot be manipulated by any party, including v9 delivery itself.

• Members are responsible for understanding the specific rules of each game before playing. Information on RTP values and game rules is available within each game's interface.
• Any technical failure during a game session caused by a network disruption on the player's end does not constitute grounds for a chargeback or compensation claim.
• v9 delivery reserves the right to void any bets or game rounds involved in a clear system malfunction, and our decision in this matter is final.
• For sports betting, all displayed odds are subject to change until the bet is confirmed. Once a bet is confirmed, the applicable odds are those recorded at the time of confirmation.
• The use of automation software, bots, or any third-party tools to play or place bets is strictly prohibited and may result in permanent account closure.
• Any attempt to exploit system bugs, software vulnerabilities, or game inconsistencies to gain an unfair advantage is a violation of these terms.

In the event of a dispute regarding game outcomes, v9 delivery will review the system logs recorded by our servers. Server records are considered conclusive evidence and take precedence over any screenshots or records held by the player.

5. Bonuses, Promotions and Rewards

V9 delivery offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, daily rebates, and special event promotions. Each promotion has its own terms that must be fulfilled before bonus credits can be converted to cash.

• All bonuses are subject to the wagering requirements (rollover requirement) stated in the specific terms of each promotion. Members must read and understand these requirements before claiming any bonus.
• Bonuses may only be claimed once per promotion unless otherwise stated. Attempts to claim duplicate bonuses through multiple accounts will result in the closure of all accounts involved.
• v9 delivery reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, bonuses already credited before the change will be honoured under the original terms.
• Unused bonus credits or those that do not meet the rollover requirements within the specified period will expire automatically without compensation.
• v9 delivery reserves the right to decline bonus claims from members found to be exploiting weaknesses in the promotional system or engaging in activities deemed unfair by us.

For more information on current promotions and detailed terms, please visit the Promotions our regularly updated.

6. Member Responsibilities and Prohibitions

As a v9 delivery member, you are responsible for using this platform responsibly and within the bounds of applicable law. The following is a list of conduct that is strictly prohibited on our platform.

• Registering multiple accounts or using another person's identity to register or play.
• Using the platform for money laundering or any other unlawful financial activity.
• Attempting to hack, attack or disrupt v9 delivery's technical systems by any means.
• Colluding with other members to manipulate game outcomes or cheat the betting system.
• Spreading false information, defaming or damaging v9 delivery's reputation on any public platform.
• Using a VPN, proxy or any technical means to conceal your actual location in order to bypass regional restrictions.
• Allowing minors to access the platform through your account or facilitating them to do so.

Violations of any of the above prohibitions may result in immediate account closure, forfeiture of credit balance, and potential legal action where necessary.

7. Account Security and Data Protection

Your account security is a shared responsibility between you and v9 delivery. Our platform continuously invests in the latest security infrastructure, and you also play an important role in keeping your own account safe.

• You are solely responsible for keeping your password and login credentials confidential. Do not share this information with anyone — including v9 delivery staff, who will never ask for your password.
• Enable two-factor authentication (2FA) for an added layer of security. This feature is available in your account settings and is strongly recommended for all members.
• Any suspicious activity in your account must be reported to our support team immediately. v9 delivery is not liable for losses arising from the negligence of the account holder.
• Your personal data is collected and processed in accordance with our Privacy Policy ours, which complies with international data protection standards.

V9 delivery uses 256-bit SSL encryption for all communications between your browser and our servers. Payment card information is not stored on our servers and is processed directly by PCI-DSS certified payment providers.

8. Account Suspension and Closure

V9 delivery reserves the right to suspend or close a member's account at any time if there is sufficient reason to do so. The affected member will be notified via email or platform notification.

Temporary suspension may occur while an investigation into suspicious activity is underway. During the suspension period, access to the platform and all account functions will be temporarily restricted. If the investigation finds no violation, the account will be reinstated and any pending withdrawals will be processed.

Permanent account closure will occur if a member is found to have committed serious violations of the terms, such as fraud, money laundering, use of false identity, or system manipulation. In such cases, any valid credit balance (if applicable and after deducting any related charges) will be returned to the original payment method within 14 business days.

Members may also request self-closure of their account at any time by contacting our support team. Self-exclusion requests for the purpose of responsible gaming are also processed through the same channel.

9. v9 delivery Liability Limits

V9 delivery provides its platform on an "as is" and "as available" basis without any express or implied warranties. While we make every effort to ensure uninterrupted operation, we cannot guarantee continuous availability under all circumstances.

• v9 delivery is not liable for any losses arising from service interruptions, system maintenance, or circumstances beyond our control, including natural disasters, third-party cyberattacks, or internet infrastructure failures.
• Game results recorded by our servers are final. We are not liable for losses associated with technical outcomes that do not favour the player.
• v9 delivery is not responsible for any taxes, charges, or financial liabilities that may arise for members in connection with winnings or use of the platform, as governed by the laws of their respective country or region.
• v9 delivery's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

10. Changes to Terms and Applicable Law

V9 delivery reserves the right to modify these Terms and Conditions at any time in accordance with operational needs, legal changes, or service improvements. Material changes will be communicated to members at least 7 days before taking effect via registered email or in-platform notification.

Continued use of the v9 delivery platform after the effective date of any changes to the terms is considered acceptance of those changes. If you do not agree with the changes made, you have the right to close your account before the new terms take effect.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where v9 delivery operates. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. If negotiation is unsuccessful, the dispute will be referred to binding arbitration in accordance with the procedures established by us.